Complaints Handling Procedure

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If you have a complaint or a question about our service, please note the following:

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A person has been appointed to deal with complaints or questions about our service, and you should not hesitate to contact that person. For information on the person to contact, please see below:

 

Mr Simon Simcox

Pritchards and Bob Parry
Bwlch Farm
Bwlch Farm Road
Deganwy
Conwy
LL31 9YS

Telephone: (01492) 582556
Email: post@bobparry.info

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Where your complaint is initially made verbally, you will be requested to send a written summary of your complaint.

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Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

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Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to inform you of the outcome of the investigation into your complaint and let you know what actions have been or will be taken.

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If you are dissatisfied with any aspect of our handling of your complaint, you can take matters further if you are a business by asking us to refer the matter to:

The Arbitration Procedure for Surveying Disputes
IDRS Ltd
24 Angel Gate
City Road
London
EC1V 2PT
Telephone: 020 7520 3800
Fax: 0845 1308 117
Email: info@idrs.ltd.uk

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If you are a private individual you can contact:
The Property Ombudsman
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Telephone: 01722 333306
http://www.tpos.co.uk 

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